Manufacturing IT/OT Support Technician

Manufacturing IT/OT Support Technician

Location: Siemens Energy - Worcester, UK
Contract: 6 months initial (likely extension)
Working Pattern: 5 days on site, 8 hours/day, Mon-Fri
Rate: £40-£54/hour (Inside IR35 via umbrella)
Start: ASAP
Other: Basic DBS required, must confirm notice period

Role Overview

Hands-on IT/OT support role in a live manufacturing environment, supporting production-critical systems, industrial connectivity, and factory digital infrastructure. Focus on uptime, troubleshooting, cybersecurity compliance, and IT/OT integration.

Key Responsibilities

OT & Production Support

• Support and troubleshoot OT systems (PLCs, HMIs, sensors, industrial PCs)
• Resolve production incidents and minimise downtime
• Support machine connectivity and industrial systems

Networks & Infrastructure

• Maintain and troubleshoot OT network connectivity (industrial Ethernet, Switches, VLANs)
• Support secure connectivity for production and vendor equipment
• Maintain network and system documentation

Systems & Projects

• Support IIoT and manufacturing digitalisation initiatives
• Assist with IT/OT project implementation and system upgrades
• Support MES/SCADA/industrial software where applicable

Cybersecurity & Compliance

• Support secure OT operations aligned with IEC 62443/ISO 27001
• Assist with patching, secure configuration, and vulnerability management
• Support incident response for cyber/operational events

Asset & Service Support

• Maintain OT asset inventory and documentation
• Support backup, recovery, and disaster recovery processes
• Provide occasional support cover for IT user support functions

Stakeholder Collaboration

• Work with engineering, operations, maintenance, vendors, and IT teams
• Act as a technical bridge between IT and OT environments
• Communicate issues clearly across technical and non-technical teams

Skills & Experience

Essential

• Experience in industrial/manufacturing OT environments
• Strong troubleshooting skills (IT/OT systems)
• Good networking knowledge (TCP/IP, switching, industrial networks)
• Experience with PLCs, HMIs, or industrial systems
• Strong communication and independent working ability

Desirable

• IIoT/OPC UA/machine connectivity experience
• SCADA or MES exposure
• Knowledge of industrial cybersecurity standards (IEC 62443, ISO 27001)
• Cloud manufacturing platforms (eg, AWS Connected Factory)

Ideal Candidate

A hands-on, production-focused IT/OT technician who thrives in manufacturing environments, can respond quickly to incidents, and supports secure, reliable factory operations while contributing to digital transformation initiatives.