MEM Laptop Refresh Incident Call Handler

Job Advertisement: MEM Laptop Refresh Incident Call Handler

Location: Kidlington
Contract Type: Temporary
Daily Rate: 250.00 per day Umbrella
Working Pattern: Full Time, Monday to Friday 37 hours per week
Driving Required: Yes

Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can make a real difference? If so, we have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team.

About the Role:
As a Service Desk Analyst, you will play a crucial role in ensuring that end users receive top-notch support and guidance. Your main responsibilities will include:

Incident Resolution: Analyse, diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements.
Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective communication throughout the process.
Collaboration: Engage with other ICT technical support functions to facilitate swift incident resolution and reach service level targets.
Customer Satisfaction: Take ownership of incidents and service requests, striving for high customer satisfaction ratings through excellent service delivery.

Key Responsibilities:

• Provide expert support and guidance to users experiencing technical issues.
• Collaborate with the wider ICT team to share best practices and enhance service delivery.
• Manage and maintain effective communication channels between users and ICT.
• Act as a service recovery manager for high-priority incidents, ensuring business continuity.

What We're Looking For:
To succeed in this role, you should possess:

• A solid educational background with ITIL v2 or v3 knowledge or qualification.
• Experience in a service desk or technical environment.
• Exceptional communication skills, both written and oral, with a customer-focused approach.
• Strong problem-solving skills and the ability to think logically in fast-paced situations.
• A commitment to ongoing professional development.

Why Join Us?

Work in a supportive and collaborative environment where your contributions matter.
Be part of a team that values flexibility, adaptability, and teamwork.

Ready to Take the Next Step?
If you are enthusiastic about technology and eager to help others, we want to hear from you! Apply today to join our client's dynamic team as a MEM Laptop Refresh Incident Call Handler Don't miss out on this fantastic opportunity to grow your career in IT!

Let's make technology work for everyone-together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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