MOD SC Lead User Researcher CGEMJP

Role Title: Lead User Researcher

Duration: contract to run until 30/12/2026

Location: Hybrid working. Predominantly remote, but some travel to Client site will be required (estimated 2 days per week to London and/or the South).

Rate: up to £736 p/d Umbrella inside IR35

Clearance required: Active SC (DV Preferred) and Sole UK National

Role purpose/summary

You are to be the lead User Experience Consultant Designer and User Researcher, working within a Project Team proactively engaging with the Client's broad array of Senior military and civilian senior stakeholders and end User representatives, gain understanding of user needs based on different personas, capturing and turning that into designs that can be agreed with the Users and implemented into the application by the developers.

You will have experience of working with users in Public Sector (ideally Defence specifically), of various user research techniques, including conducting User interviews, creating personas, mapping user journeys and pain points, designing wireframes and prototypes, conducting usability testing to iterate and improve the User Experience. You will be comfortable using the supporting tools for Agile product delivery such as JIRA (User Story/Defect/Task Management), Confluence (Documentation/Comms), and Slack (collaboration/comms).

Key Responsibilities

• Conduct user research using interviews, workshops, and usability testing with Senior stakeholders and end users.
• Create and maintain personas, user journeys, and experience maps to inform design decisions.
• Design wireframes, interactive prototypes, and high-fidelity mock-ups using Figma.
• Define and maintain a design system aligned with accessibility and performance standards.
• Collaborate with developers to ensure design-to-code alignment for React (TypeScript) components.
• Document research findings, design decisions, and UX guidelines in Confluence.
• Advocate for inclusive design and compliance with WCAG accessibility standards.

Essential Skills

• Design & Prototyping
• Figma (Proficient) - components, variants, design tokens, prototyping.
• User Research
• Experience with interviews, surveys, usability testing, and synthesizing insights.
• Good communication and able to engage with senior stakeholders
• Collaboration Tools
• Jira (work tracking), Confluence (documentation), Slack (comms).
• Accessibility & Performance
• Core Web Vitals awareness.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.