Operational Resilience Lead (Technology Third Party)/ITSM Resilience SME

Operational Resilience Lead (Technology Third Party)/ITSM Resilience SME

My Client is a Global Bank based in London; they are looking for multiple contract Operational Resilience Leads (Technology Third Party)/ITSM Resilience SMEs. We need contractors that are skilled in Third Party Operational Resilience and IT Service Management (ITSM). In this role, you'll help strengthen resilience across third-party services, support the implementation of key technology controls, and play a central role in shaping a growing function. You'll also build strong relationships across third-party management and wider business and technology teams to deliver high-quality service.

Based in Sheffield, 3 days a week. 6 month contract. Rate ranges from £750-£1000 per day.

Two core areas:

1. Operational resilience work (vulnerability assessments, third-party mapping, importance determination)
2. IT controls work (IT accreditations, ITIL background, assessments of third-party supplier landscapes)

Key skills:

• Strong Operational resilience and ITSM experience within the Banking/Financial Services industry.
• Proven SME with the ability to lead, influence, and align complex stakeholder groups to deliver resilient outcomes.
• Strong experience in supplier/vendor management and end-to-end third-party management processes.
• Solid understanding of regulatory requirements in financial services, including key operational resilience and outsourcing frameworks (eg PRA, DORA, EBA, HKMA).
• In-depth knowledge of third-party risk management, including subcontracting and key risk areas such as cybersecurity, business continuity, and data risk.
• Experienced in IT Service Management (ITIL), technology resilience, and operating effectively within risk and control environments; relevant certifications are a plus.

Responsibilities:

• Oversee mapping and classification of technology third parties and their links to key services and operations, ensuring accurate data and usage.
• Lead third-party operational resilience assessments, including data analysis, vulnerability identification, and stakeholder support.
• Manage relationships with key stakeholders and act as the main contact for operational resilience queries related to technology suppliers.
• Ensure quality assurance, regulatory compliance, and accurate reporting across processes, including handling regulatory and ad-hoc requests.
• Drive resilience improvements through continuity planning, testing, and advising on ITSM resilience controls, including supplier engagement and gap remediation.

Please apply now for immediate consideration and further details.

Scot Lewis Associates Ltd is acting as an employment business.