Operations Specialist

Adecco is assisting a local client recruiting for an Operations Specialist opportunity in Hialeah, FL (Hybrid). This is a 12 month assignment and an excellent opportunity to join a winning culture and get your foot in the door with a global financial services organization that supports high revenue clients across Latin America and offers exposure to treasury, cash management, card, and depository products. If Operations Specialist sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for an Operations Specialist include but are not limited to:

• Serve as the first point of contact for high revenue clients in the LATAM (Brazil) Client Servicing department via email and phone
• Read, analyze, and resolve client inquiries related to treasury, cash management, card, and depository products
• Partner with internal business teams to research issues, provide resolutions, and offer technical support
• Maintain accurate documentation, ensure quality assurance, and manage multiple requests while meeting service level expectations

Candidates for Operations Specialist must meet the following requirements to be considered:

• Fluent in English and Portuguese (Spanish is a plus)
• Strong attention to detail, critical thinking, and problem solving skills
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Excellent oral and written communication, active listening, and time management skills
• Ability to multitask and navigate multiple computer systems while interacting with clients

Preferred Qualifications:

• 1-2 years of banking or financial industry experience
• 1+ year of customer service or client-facing experience
• Experience with relationship building, collaboration, and quality-focused environments

What's in this Operations Specialist position for you?

• Pay: $22.12 per hour
• Shift: Monday - Friday, 9:00 AM - 6:00 PM EST
  • Training: 120 days, 100% onsite (Monday-Friday, 9:00 AM - 6:00 PM EST)
  • Post training: Hybrid schedule (3 days in office, 2 days remote)
  • Role follows Brazil business hours and holidays, which may include working during U.S. holidays
• Weekly paycheck
• Dedicated Onboarding Specialist & Recruiter
• Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Operations Specialist position is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Operations Specialist role and other opportunities with Adecco in Hialeah, FL, apply today!

Pay Details: $22.12 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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