Customer Service - Order Entry Specialist
Shift: Monday - Friday 8am-5pm
Pay: $16.50-$17/hr.
Location: Louisa, VA (Fully Onsite)
Are you detail-oriented, organized, and passionate about delivering excellent customer service? We're looking for a
Customer Service - Order Entry Specialist to join our team and play a critical role in ensuring customer orders are processed accurately and efficiently.
This position is ideal for someone who thrives in a fast-paced environment, values precision, and enjoys working cross-functionally to support customers and internal teams.
What You'll Do
- Monitor and manage inbound customer orders
- Accurately enter orders into Sage, ensuring 100% accuracy and alignment with customer purchase orders
- Process order changes, updates, and special requests
- Coordinate new part number setups and pricing requests when needed
- Maintain organized and detailed order records
- Answer inbound calls and provide professional customer support
- Collaborate with cross-functional teams to ensure timely fulfillment
What Success Looks Like
- Orders entered accurately and completely
- Same-day processing for orders received before lunch
- Customer inquiries responded to within 24 hours
- Strong record retention and documentation
What We're Looking For
- High School Diploma or equivalent
- At least 2 years of customer service experience
- Strong typing skills with high attention to detail
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience with Sage, SAP, SAP S/4HANA, or EDI systems is a plus
- Excellent communication skills
- Ability to multi-task and stay organized in a fast-paced environment
- Ability to lift up to 25 lbs
Work Environment
This position operates in a professional office setting with moderate noise levels. The role involves regular computer use, phone communication, and collaboration across departments.
If you are a detail-driven professional who takes pride in accuracy and customer satisfaction, we encourage you to apply and grow your career with us.
Pay Details: $16.50 to $17.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.