PaNDR Administrator and EBS Shift Leader
Cambridge University HospitalsMain area Women's and Children's Services Grade Band 4 Contract Permanent Hours
- Full time
- Part time
- Flexible working
Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Cambridge University Hospitals NHS Foundation Trust Town Cambridge Salary £27,485 - £30,162 per annum Salary period Yearly Closing 08/03/:59
Job overviewAn exciting opportunity has arisen for two enthusiastic individuals to join the Paediatric & Neonatal DecisionSupport & Retrieval Service (PaNDR) for the East of England.
We are looking to recruit to two substantive posts. We welcome applications from those looking for a full time or part time position.
PaNDR delivers Neonatal and Paediatric critical care transfers across the East of England. You will play an important role by supporting the management of a professional administration service to the PaNDR team and its users, as well as managing and supporting the Emergency Bed Service Team to ensure a high-quality service is delivered.
Main duties of the jobWork with the Business Support Manager and Deputy Operations Manager in the delivery of a 24/7 Emergency Bed Service and conference call service within the region.
Lead each day shift, whilst fulfilling the duties and responsibilities of the emergency bed service e.g., receiving regional referrals and coordinating beds/cots, working together with one or more coordinator(s).
Line manage a team of multi-skilled EBS coordinators who deliver a 24/7 Emergency regional service, to include management responsibilities such as annual appraisals, performance and staff sickness management.
Provide administration support to the Business Support Manger and Senior Management Team including audits, governance, data, minute taking and diary management.
Working for our organisationOur Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilitiesPlease see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 8th March 2026.
Interviews are due to be held on 24th March 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification Qualifications- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
- Typing qualification or equivalent experience
- Secretary qualification or equivalent
- Experience of working in a busy office environment or reception service
- Secretarial and /or administrative experience including minute taking
- Prioritising, planning and organising own tasks
- Recruitment and Selection of staff
- Working within guidelinesExperience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages - Microsoft office
- Previous experience of working in NHS
- Previous experience of working with medical records
- Experience of supervising staff
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Awareness of NHS targets and Trust priorities
- Ability to work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to develop templates for letters
- Ability to organise and manage own time keeping to schedule and deadlines
- Ability to allocate and monitor work of others
- Ability to use own initiative and work
- Ability to touch type
- Ability to work with budgets
- Ability to requisition general stock
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.