Parliamentary Complaints Caseworker, Hybrid, £250-£350 pd Inside
SmartSourcing Ltd
1 hour ago
Contract
Not Specified
United Kingdom
£250 - £350 GBP daily
2x PARLIAMENTARY COMPLAINTS CASE WORKER - 6 MONTH CONTRACT - RATE £250-£350 PD INSIDE DOE - VALID SC - HYBRID ROLE FLEXIBLE ON DAYS AT EITHER MANCHESTER/BRISTOL OR LONDON
Please note that this role does require someone to have an away day to the London office once a month
Role -
Lead and operate a centralised complex case working service, establishing clear frameworks for case management, tracking and escalation, and ensuring compliance with statutory deadlines.
Investigate operational and service issues, working with operational teams and Relying Parties to understand complex problems, support users who are stuck in journeys, and contribute to the development of clear, evidence based recommendations for improvement.
Identify trends and opportunities for continual service improvement across complaints, case working and user feedback, using qualitative and quantitative data to address root causes, optimise processes, implement solutions, and reduce avoidable demand.
Build and manage effective stakeholder relationships, influencing decisions, navigating challenging situations, and removing blockers to support shared objectives and user needs.
Experience -
Handling complaints
Investigative work into digital or operational problems
Excellent written communication and drafting skills
Comfortable working independently.
Stakeholder Engagement
Parliamentary business is desired, having dealt with complaints and Freedom of Information (FOI)
PLEASE APPLY ONLINE
Please note that this role does require someone to have an away day to the London office once a month
Role -
Lead and operate a centralised complex case working service, establishing clear frameworks for case management, tracking and escalation, and ensuring compliance with statutory deadlines.
Investigate operational and service issues, working with operational teams and Relying Parties to understand complex problems, support users who are stuck in journeys, and contribute to the development of clear, evidence based recommendations for improvement.
Identify trends and opportunities for continual service improvement across complaints, case working and user feedback, using qualitative and quantitative data to address root causes, optimise processes, implement solutions, and reduce avoidable demand.
Build and manage effective stakeholder relationships, influencing decisions, navigating challenging situations, and removing blockers to support shared objectives and user needs.
Experience -
Handling complaints
Investigative work into digital or operational problems
Excellent written communication and drafting skills
Comfortable working independently.
Stakeholder Engagement
Parliamentary business is desired, having dealt with complaints and Freedom of Information (FOI)
PLEASE APPLY ONLINE
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.