Programme Manager - Payments

NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of NatWest, we are looking for a Programme Manager - Payments for a 6 month contract based on a hybrid working model 2 days per week on site based in eitherLondon, Manchester or Edinburgh.

Purpose of the role:

To provide senior management oversight and leadership for the C&I ISO Programme, driving the end-to-end migration of payment flows across all customer segments. This includes Financial Institutions, Agency Banking, and Correspondent Banking relationships, ensuring seamless delivery, strategic alignment, and effective stakeholder management throughout the programme lifecycle.

What you'll do:

• Drive customer channel adoption to support and enable successful programme outcomes, ensuring alignment across all delivery streams
• Promote and embed the benefits of ISO 20022 across customer onboarding, product design, and proposition development, supporting broader strategic goals including MMM
• Maintain a strong end-to-end customer focus, ensuring programme activities enhance the overall customer experience; provide clear guidance and training to partner banks and internal stakeholders
• Take ownership of the programme's risk profile and risk appetite, leading risk-related decisions and representing the programme in relevant governance and risk forums
• Deliver MX-native capability across the C&I franchise, ensuring adoption across key products and propositions
• Design and embed an enhanced operating model to support efficient and scalable customer migrations across C&I
• Develop and maintain a C&I ISO benefits value roadmap, identifying and articulating commercial opportunities to inform future business cases
• Safeguard customer experience and protect revenue streams throughout programme delivery

The skills you'll need:

• Strong experience with SWIFT payments and messaging
• Experience of ISO20022
• Knowledge of corporate and financial institution (FI) payment flows
• Hands-on delivery experience within payments programmes
• Proven background in the financial services industry
• Effective stakeholder management across multiple levels

Next steps

There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed.

We will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business