Quality Analyst (Fraud) Cork office (m/f/d)

Quality Analyst (Fraud) Cork office (m/f/d)

Cork 24.06.2026 TELUS Digital

As a Quality Analyst, you will drive our quality and performance standards, providing guidance and direction to team members using client guidelines and risk assessment processes. You will support the operation through Quality audits, analysis, and coaching, working with Team Leads to ensure individual support meets internal targets. Your key focus will be to assess and improve Quality scores and processes across the operation, collaborating closely with management and the client to support performance management and team member development.

This role involves supporting and developing team members at all levels, working closely with the Training and Quality teams to drive operational improvement through innovation and creative thinking.

What You'll Do

• Perform Quality audits & Accuracy reviews
• Assist team members with live case management and questions about quality, tools usage, risk assessment and accuracy of responses
• Provide coaching/feedback sessions for individual team members to develop core skills and improve performance
• Create an open and honest feedback flow with Management regarding team members' performance and recommendations
• Maintain all relevant performance records
• Provide assistance, support and training materials as required
• Provide daily, weekly and monthly updates and reports
• Organise Quality workshops & training where necessary
• Collaborate with Team Leads and team members to identify training, performance & quality requirements

We are looking for someone with:

• Proven QA/Quality Assurance experience (required)
• Demonstrable experience detecting fraud in banking, fintech, or financial services
• Knowledge of bank transaction languages, including ACH, check, debit card, credit card, and wire transfers (domestic & international)
• Strong understanding of KYC, AML, and risk assessment procedures
• Exceptional organisational and time management abilities
• Outstanding attention to detail with strong analytical and communication skills
• Proven problem solving ability and initiative taking mindset

What We Offer

• Performance based bonus
• Opportunity to advance your career
• Great rewards for referring your friends
• Multilingual exposure: improve your spoken and written language skills
• Inspiring and fun environment - our offices feature innovative, pleasant design, relax and play areas and an onsite gym
• Community projects - you can help make the world a better place through CSR events all year long
• Private medical insurance coverage (after 6 months tenure) with VHI
• Bike to work tax relief
• Maternity and paternity leave
• Access to GP care and an occupational health advisor

Why Join Us?

At TELUS Digital, we value quality, innovation, and our people. You will work with a collaborative team, access ongoing professional development opportunities, and play a meaningful role in shaping our operational success.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX , an enterprise grade generative AI platform that helps clients safely access and optimise leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement: At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.