Research Operations Lead hybrid/London upto £550 max Umbrella

Lead Research Operations Manager/Senior Research Ops Manager/Research Ops Principal.

Hybrid London/Bristol or Manchester 2-3 days onsite.

Rate £475-£550 pd Umbrella Deadline: Wednesday 17th June at 10:00am

Interviews: W/C Monday 22nd June/>U

A combination of Research Operations and Research experience

As Lead Research Operations Manager for GOV.UK, you will lead the evolution of research operations capability at an organisational level, removing systemic barriers to insight delivery and enabling faster, more effective research at scale.

You will be a core part of the leadership group, working closely with senior stakeholders (including Director/Deputy Director), multidisciplinary leads and research leadership to ensure research operations enable efficient, scalable and impactful research delivery.

;Remove operational barriers that are slowing research and content iteration across the Content Operations model

;Evaluate and improve Research Ops processes, tools, and ways of working to support fast-paced experimentation

;Lead improvements in participant recruitment, enabling rapid access to quality participants (within hours or days) and supporting recruitment of more complex user groups

;Streamline governance and GDPR processes, reducing unnecessary friction while maintaining appropriate rigour

Proven experience leading systemic change in Research Operations, shaping strategy and driving improvements that scale high quality, centred research across teams

A strong understanding of Research Operations in agile environments, including participant recruitment, tools, governance, and knowledge management

Solid grounding in user research methods and practice, enabling you to design and embed operational approaches that work effectively for research teams

Experience identifying and resolving operational blockers to improve delivery speed and effectiveness

Strong delivery, prioritisation, and stakeholder management

Experience working with research governance and GDPR, with the ability to balance pace with appropriate rigour

Experience working with suppliers, recruitment agencies, or research platforms

>Large scale project experience in a relevant area

Experience working at Google, Meta, Banks or within large Government departments would be great to see working predominantly with content in Gov Pass UK, streamlining research practice and unblocking barriers

Experience in Recruitment, governance and tooling experience

Confident working with stakeholders to align solutions

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