Research Operations Lead, hybrid upto £575 pd Umbrella

Lead Research Operations Manager/Senior Research Ops Manager/Research Ops Principal.

Hybrid London/Bristol or Manchester 2-3 days onsite.

Rate £475-£550 pd Umbrella

Deadline: Wednesday 17th June at 10:00am

Interviews: W/C Monday 22nd June

Ideally, the hiring manager is looking for candidates with a combination of Research Operations and Research experience

You will demonstrate:

- Proven experience leading systemic change in Research Operations, shaping strategy and driving improvements that scale high;quality, user;centred research across teams

- A strong understanding of Research Operations in agile environments, including participant recruitment, tools, governance, and knowledge management

- Solid grounding in user research methods and practice, enabling you to design and embed operational approaches that work effectively for research teams

- Experience identifying and resolving operational blockers to improve delivery speed and effectiveness

- Strong delivery, prioritisation, and stakeholder management

- Experience working with research governance and GDPR, with the ability to balance pace with appropriate rigour

- Experience working with suppliers, recruitment agencies, or research platforms

- A pragmatic, outcome-focused mindset, with the ability to implement improvements quickly and effectively

Desirable

Large scale project experience in a relevant area Experience working at Google, Meta, Banks or within large Government departments would be great to see

Active or lapsed SC required, the successful candidate can start on BPSS while this is being transferred

Qualifications such as Human Computer Interaction PhD/Masters or a or Psychology background would be nice to see, but not essential

Background on the role

This role is for Gov Pass Uk, working predominantly with content in Gov Pass UK, streamlining research practice and unblocking barriers. Working alongside a current Re-Ops Lead

We are looking for someone who can remove operational barriers, think of processes at a large scale and be involved in the day to day running of research operations within Gov Pass UK.

You will be aiming to reduce the amount of time it takes to recruit participants across different services, which can present challenges within Gov Pass UK due to the large number of services and user groups being niche or high risk.

Experience in Recruitment, governance and tooling experience Confident working with stakeholders to align solutions

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.