Retail Banking Complaint Handler

Huntswood is looking for experienced Financial Services Complaint Handlers to join a well-established project with a leading name in retail banking. If you have a background in complaint resolution, hands-on experience in retail banking and you're available to start in May, we would like to hear from you.

Starts: Throughout June 2026Location: Working from HomeRate: £157 per dayHours: Shifts between 8:00am and 7:00pm, Monday to FridayHusp only recruitment - This is only available to individuals working via the Husp umbrella company, we can assist you with thisDuration: An initial contract to December 2026 As a Complaint Handler, you'll play a key role in delivering exceptional service by investigating and resolving complaints across a variety of products either Savings, Credit Cards, Overdrafts and more. This is a customer-facing role that blends phone and email communication, giving you the opportunity to make a real impact with every interaction. Role requirements:

• Proven experience handling financial services complaints throughout the entire lifecycle, from initial intake to final resolution
• Suitable work space at home with strong broadband connection
• Excellent communication and interpersonal skills
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

Why Join Huntswood?

Huntswood, part of ResultsCX, is known for partnering with major financial brands on impactful operational and customer experience projects. Joining us means:

• Gaining exposure to a leading banking organisation
• Enhancing your experience in a dynamic, professional environment
• Building a long-term working relationship, opening doors to future opportunities
• Becoming part of a team that values integrity, excellence, and people development

"It's not just about what we do, but the way we do it. And it's our values that make us special."

If you're motivated, professional, and ready to contribute meaningfully to a major financial services project, we'd love to hear from you.

Apply today

For your safety during the recruitment process, Huntswood will only ask for your contact details via email initially-never personal or sensitive information.