Sales Operations Programme Manager

Sales Operations Programme Manager- London/Hybrid- 12 Months- £400-£450 Umbrella

A global SaaS company are looking for an experience Sales Operations Programme Manager to join their team on an initial 12 month assignment. The successful candidate will be responsible for initiating and managing strategic programs that will drive commercial outcomes, customer growth and retention. Specifically, you will be the program leader for two critical, high-impact projects: one focused on launching a high-touch account management sales and service motion, and a second aimed at enhancing and driving customer retention initiatives.

Responsibilities:

• Prioritise within a project/program/process across multiple organizations or in a large function/segment to accelerate delivery of the most impactful work.
• Identify when a decision or tradeoff is needed, drives tradeoff discussions and provide data driven recommendations to stakeholders for decisioning.
• Define and track KPIs to measure the success of strategic initiatives. Tie operational outcomes directly to revenue growth, supporting the region's target of 20% YoY growth by ensuring projects and processes are commercially aligned.
• You'll regularly report on progress, providing data-driven insights to the EMEA leadership team, which includes creating summaries that highlight successes and areas for improvement.
• Partner across teams to define program outcomes, create program framework, build an end to end delivery plan and establish governance model. Lead appropriate workstream drivers to meet program success measures, in order to deliver business outcomes.
• Develop and drive the operating rhythm at the project/program/process level to set strategy, monitor performance, inspire teams and instill accountability.
• Partner across teams to uncover risks and dependencies, proactively escalate blockers and quickly determine the optimal paths to green. Communicate clearly on program progress, leveraging data and insights to recommend decisions and next steps. Be curious and resourceful with solutions.
• Identify the need and contribute to new frameworks, best practices, tools, and templates or leverage existing ones.
• Identify, recommend and drive continuous improvement opportunities to ensure outcome delivery and improve business efficiency. Test with rapid experimentation and share learnings to enable improvement in other areas.
• Partner across teams to identify impacts of all key changes, develops a clear change management plan and drives end-to-end execution on the plan.
• Exhibit extreme ownership to drive change effort. Able to communicate a compelling and data-backed case of change, in order to influence stakeholders to take actions. Instill confidence in teams and stakeholders.

Skills/Experience:

• 5+ years of experience in a program and change management role with experience managing complex programs in SaaS, Sales, Marketing, and Go-To-Market.
• Demonstrated, hands-on experience driving projects related to high-touch account management or B2B sales/service motions and customer retention strategies.
• Demonstrated ability to influence at VP level and above within a matrixed environment.
• Demonstrated ability to build strong partnerships across teams in delivering the best outcome of programs
• Ability to use data and insights to support and drive decision-making.
• Proven experience in implementing operational and organisational change.
• Proficiency in using project management tools and software such as smartsheets.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.