Salesforce Release Manager

Role: Salesforce Release Manager

Location: Baltimore, Maryland

Responsibilities

• Develop solutions using Salesforce platform

• Build and run custom demonstrations and deliver Proof of Concepts (POC) using Salesforce

• Ensure the technical design aligns to overall enterprise architecture and scales well

• Develop and author technical business solutions, product presentations, and demonstrations

• Work in cross-functional teams with a solution-focused mindset.

• Adherence to client DevOps and change management process, including Attendance at daily scrum meetings.

• Documentation of processes, errors, and changes.

• Evaluation and installation of new Salesforce releases, including training and support.

• Maintenance of Service Cloud, including case management and omni-channel.

• Management of Salesforce roles, profiles, sharing rules, advanced flows, and groups.

• Development of Advanced Flow based automation including Screen flows, auto launched Flows, and Omni-Channel flows.

• Optimization of Salesforce systems and products.

• Performance of database maintenance tasks and diagnostic tests.

• Workforce planning management and direction provided by the client team.

• The Sr. Salesforce resources routine eight (8) hour work schedule shall accommodate client's normal business operating hours of 8:00 am to 6:00 pm ET

• Participation in 15-day clients Sprints with 2 days for planning, retrospective, and buffer time, and 13 working days to complete tasks.

• Complete 2 points per day per developer during sprints to track progress.

Requirements

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred)

• 3-5 years of experience in Salesforce release management, ideally across multiple Salesforce orgs

• 3-5 years of experience as a Salesforce Administrator or Developer

• Hands-on experience with CI/CD pipeline management, preferably with Copado or similar tools

• Practical experience with Salesforce deployments (change sets, ANT migration, Salesforce DX)

• Familiarity with SDLC and Agile methodologies (sprints, scrums, backlog management)

• Solid understanding of Salesforce best practices and functionality

Required Qualifications

• Salesforce Certified Administrator

• Copado Fundamentals I certification (Fundamentals II preferred)

Preferred Qualifications

• Salesforce Platform App Builder or Developer certification

• Experience with project management tools (e.g., Jira, Trello, ADO)

• Strong troubleshooting and problem-solving skills during release cycles

Knowledge, Skills & Abilities

• Working knowledge of Salesforce architecture (sandboxes, production, metadata management)

• Experience with release automation and version control (Copado, Git, Jenkins, Bitbucket, SFDX)

• Ability to manage competing priorities and deadlines with attention to detail

• Strong collaboration and communication skills for cross-functional teamwork

• Proactive, organized, and committed to continuous improvement in release processes