SC Cleared Google Workspace Administrator

The Project.

Our client is undergoing a significant Digital Transformation and has a 5 month project for a Google Workspace Administrator with active SC Clearance.

Reporting into the Cloud Operations Manager you will be a subject matter expert in Google Workspace in the Google Administration team that manages the Google Workspace range of applications for the client estate totalling 13,000 accounts.

Responsibilities:

• You will act as a primary escalation point for the service desk, as a Google liaison, and help the department to gain maximum benefit from the technology.
• You will help ensure that the Google Workspace environments are;
• securely configured
• updated accordingly
• well maintained and follow best practices
• You will be the Subject Matter Expert for all Google Workspace range of applications (Google Drive, Google Mail, etc.), and 3rd party cloud productivity suite tools such as AODocs.
• Maintain regular contact with users to understand their needs and challenges and ensure continuous improvement of products and services
• Maintain and build the relationship with Google and our Google Partner
• Develop an effective partnership and act as an ambassador for Google Workspace, challenging the departments and users where appropriate
• Support business change activities, focussing on technology impacts.
• Manage and triage incoming tickets for the Google team
• Provide Project Management for the various in-flight projects that involve the Google team
• Stay up to date with changes to Google Workspace, Google Cloud, and other products
• Act as Subject Matter Expert for escalation of Google related problems and changes from the service desk and business partners
• Promote the service desk as the go to function for technology and digital related change, or problem rectification, ensuring they are engaged early and solutions are determined with input from them
• Work with Cyber Security on the best practices for managing Google Workspace including but not limited to; authentication and authorisation (OAuth, SSO, Sharing Permissions, Service Accounts, etc), Data Loss Prevention, Trust Rules, etc
• Creating documentation for new and existing applications, processes, training materials, and service desk knowledge base articles.

Skills Required:

• Experience in working as third line support in a busy IT support function
• Proven background in delivery of complex projects from ideation to implementation
• Experience in data migrations and migration tools
• Deep understanding of messaging protocols and email security
• Experience in using Google Apps Manager commands (GAM)
• Experience managing SaaS based messaging platforms such as Google and Office 365
• Experience in managing a large Google Workspace domain including third party tools
• Experience with running multiple (dozens) of projects simultaneously
• Experience with managing multiple DNS zone files
• Experience with implementing email security standards such as DKIM, SPF, DMARC, and MTA-ST
• Experience with, and confident in dealing with, senior stakeholders and VIPs.

Please note this is hybrid role (1 to 2 days onsite per week) and can be based from one of the following hubs: Manchester, Bristol or London.

Candidates must either hold active SC Clearance or be willing to undergo.

This role has been been determined as falling inside IR35.