SC CLEARED M365 ENGINEER

Leading AI and Business Solutions Microsoft Partner are recruiting for an experienced ACTIVELY SC CLEARED Microsoft 365 Support Engineer to join a leading defence organisation supporting critical Microsoft 365 services.

Due to the highly secure nature of the environment, this role requires candidates to hold active SC Clearance and be a UK National.

Working onsite in Reading five days per week, you will be responsible for providing Level 1 and Level 2 support across the Microsoft 365 estate, ensuring services remain available, secure and operating to agreed service levels. This is an excellent opportunity to work within a mission-critical environment supporting modern workplace technologies.

Key Responsibilities:

• Provide Level 1 and Level 2 support across the Microsoft 365 platform.
• Take ownership of incidents and service requests through to resolution, meeting agreed SLAs.
• Troubleshoot and resolve issues across Microsoft 365 technologies.
• Liaise directly with end users and stakeholders, providing regular updates on ticket progress.
• Work collaboratively with wider support and infrastructure teams to resolve complex technical issues.
• Maintain accurate documentation of incidents, resolutions and support procedures.
• Keep up to date with Microsoft 365 technologies, best practices and security standards.
• Contribute to continuous service improvement initiatives.

Required Skills & Experience:

• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Microsoft Entra ID (Azure Active Directory)

You'll also have:

• Experience providing L1/L2 technical support in an enterprise environment.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Experience working within ITIL-based service management processes.
• The ability to manage multiple priorities while maintaining excellent attention to detail.

Desirable

• Microsoft certifications (MS-900, MS-102, MD-102, or equivalent).
• Experience supporting secure or regulated environments.
• Familiarity with Microsoft 365 administration tools and the wider Microsoft cloud ecosystem.

This is an INSIDE IR35 CONTRACT ROLE WORKING VIA UMBRELLA COMPANY so please only apply for this role if you are able to contract on this basis.