SC Cleared Service Delivery Manager- Remote DOE outside IR35

SC Cleared Service Delivery Manager- Remote DOE outside IR35

I am looking for a SC Cleared Service Delivery Manager to join a defence organisation for an initial 6 months.

You will need to have active current SC Clearance to be suitable for this position.

• Own incident resolution end to end - manage technical incidents through to closure, ensuring tickets progress in a timely way and that stakeholders always know where things stand.
• Map and improve processes - review end-to-end business and technical processes, identify friction and waste, and optimise them to improve service delivery and operational efficiency.
• Spot solutions, not just problems - identify opportunities for technical solutions and recommend practical improvements to ways of working.
• Act as a trusted adviser - provide consultancy and guidance to the engineering community on service management best practice and process improvement.
• Work across boundaries - collaborate with cross-functional teams to drive service performance, resolve complex issues and implement sustainable solutions rather than short-term fixes.
• Use the data - monitor service metrics, identify trends, and lead or support continual service improvement initiatives.

It would be desirable if you have worked in an ITIL environment and have familiarity with ITSM tooling such as ServiceNowJira etc.

This is an URGENT opportunity and so we will need people who are available to start within the next 2 weeks,

Please apply for immediate consideration and client and rate discussions.

SC Cleared Service Delivery Manager- Remote DOE outside IR35