Senior Credit Controller

Senior Credit Controller (Temporary) 3 months rolling contract Whitchurch £20.11

Senior Credit Controller
Location: Whitchurch - Head Office (fully office-based)
Contract: 3 months initial, rolling month-to-month
Hours: Monday to Friday, 9:00am-5:00pm (37.5 hours per week, 1 2 hour lunch)
Systems: Sage Line 50
The Role
We are seeking an experienced Senior Credit Controller to support the turnaround of a high-value ledger within a specialist care group. The business manages a complex debtor book of circa £1-£9 million, comprising a mix of private fee payers and local authority/council funding.
You will work alongside a recently appointed permanent Credit Controller, providing hands-on support, structure and expertise to stabilise and improve debt recovery performance.

Key Responsibilities

• Sole responsibility for high-value debt chasing across a complex ledger
• Proactively pursuing overdue balances from private fee payers and council bodies
• Managing sensitive and sometimes challenging conversations with families and stakeholders
• Supporting the turnaround of aged and problematic debt
• Cash allocation and reconciliation of receipts
• Liaising closely with internal stakeholders, including finance and care home management
• Advising and supporting the permanent Credit Controller with best practice approaches
• Reporting into the Senior Credit Control Manager
• Working as part of a small, close-knit credit control team of three

Person Specification

• Significant experience in senior-level credit control, ideally within:
  • Care homes
  • Healthcare
  • Social care
  • Or another sector with mixed funding streams
• Proven track record of reducing large, aged debtor balances
• Confident dealing with private individuals, families and public sector bodies
• Strong negotiation and communication skills with a professional, empathetic approach
• Experience using Sage Line 50
• Comfortable working in a fully office-based environment
• Able to hit the ground running and add immediate value in a contract role

Interested? email your cv to

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