Senior Digital Product Manager

Senior Digital Product Manager
Contract: Inside IR35
Start: ASAP
Location: London - onsite 1 day per week

We are looking for a Senior Digital Product Manager to lead key customer-facing digital journeys across web and mobile. You will shape product direction, prioritise delivery, and work closely with design, engineering, data, and business stakeholders to deliver measurable improvements for customers and the business.

This is a hands-on role for someone comfortable working in complex environments, making confident decisions, and driving delivery in a fast-paced digital organisation.

• Own the product strategy, roadmap, and backlog for a defined digital product area
• Identify customer and business problems and translate them into clear product opportunities
• Work cross-functionally with engineering, design, CX, and data teams to deliver outcomes
• Prioritise work based on value, effort, risk, and feasibility
• Use insight and data to improve self-serve journeys and customer experience
• Define success measures and track performance against KPIs
• Communicate clearly with stakeholders and senior leaders

• Strong experience in digital product management
• Proven experience delivering customer-facing web or app journeys
• Good understanding of self-service, account management, and digital service design
• Ability to balance customer needs, commercial priorities, and technical constraints
• Experience working in cross-functional teams with designers, engineers, and analysts
• Strong stakeholder management and communication skills
• Ability to operate at both strategic and delivery level

• Experience in utilities, energy, or other service-based / regulated sectors
• Exposure to journeys such as billing, payments, onboarding, or digital account management

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.