Senior Help Desk System Analyst

Title: Senior Help Desk System Analyst IT Support & End-User Services

Location: Onsite - Atlanta, GA

Duration: Contract Full-Time 13-Month Contract

Job Description: We are hiring an experienced Help Desk System Analyst (IT Support Analyst / Desktop Support Engineer) to deliver technical support across Windows 11, Active Directory, and Microsoft O365 environments. This is a hands-on, onsite help desk role requiring proven end-user support expertise across hardware, software, networking, and cloud-connected systems.

Roles & Responsibilities:

• Resolve technical support tickets for Windows 11, Active Directory, Microsoft O365, VPN, RDP, and network connectivity issues
• Provide in-person and remote end-user support for hardware, software, and Microsoft Teams IP phone systems
• Manage password resets, PST file operations, and Exchange Admin tasks across the organization
• Use PowerShell scripting to troubleshoot and resolve advanced technical issues
• Support security and identity tools including OKTA and Crowdstrike for authentication and endpoint protection
• Document, prioritize, and track issues to resolution using ticketing systems; collaborate with IT teams on enterprise-wide operations
• Assist users with AWS and SharePoint environments; deliver high-quality customer service via phone, email, and face-to-face

Skills:

• Help desk support / IT support / desktop support / end-user support
• Windows 11 / Active Directory / Microsoft O365
• VPN / RDP / network connectivity troubleshooting
• Microsoft Exchange Admin / PST file management
• Microsoft Teams / IP phone systems
• PowerShell scripting
• OKTA / Crowdstrike / endpoint security
• AWS / SharePoint / cloud environments
• Ticket tracking systems / remote support tools
• CompTIA A+ / Microsoft Modern Desktop Administrator

Qualifications:

• 3+ years in a help desk, technical support, or desktop support role
• CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent certification preferred