Senior Operating Model Consultant

Senior Operating Model Consultant (Contract) - £450-£550 a day - Outside IR35 - (Hybrid/1 day per week in Bedford)

Overview

We are seeking an experienced Operating Model Consultant to support the development of a new Customer Design, Improvement and Quality Directorate for a Government client.
Working alongside the Engagement lead and Director, the consultant will play a key role in designing and establishing the Directorates operating model, including its vision, mandate, service offer, organisational structure, governance, and ways of working.

This is a highly delivery-focused role. We are looking for someone who is comfortable creating the artefacts, analyses and recommendations required to develop a practical and implementable Target Operating Model, rather than solely providing strategic advice.

Key Responsibilities

Target Operating Model Development
Support the design and development of the Directorates Target Operating Model.
Define and document operating model components including:
o Vision and purpose
o Mandate and remit
o Service catalogue and organisational offer
o Organisational structures and accountabilities
o Governance and decision-making frameworks
o Ways of working
o Demand management and prioritisation processes
o Performance and quality management approaches
Develop operating model artefacts and supporting documentation.
Translate strategic objectives into practical operating model recommendations.

Discovery and Analysis
Conduct stakeholder interviews and workshop support activities.
Analyse current-state arrangements and identify opportunities for improvement.
Synthesize findings into actionable recommendations.
Develop options, assessments and decision papers.

Delivery Support
Produce high-quality outputs including:
o Operating model designs
o Organisation design recommendations
o Governance frameworks
o Service definitions
o RACI models
o Process maps
o Presentation materials
Support workshop planning and follow-up actions.
Contribute to implementation planning where required.

Essential Experience
Proven experience developing Target Operating Models within large or complex organisations.
Experience designing operating models for corporate, customer, transformation, design or service functions. Both digital and non digital.
Strong organisational design and governance design capability.
Experience producing practical operating model deliverables and artefacts.
Ability to work independently with limited direction.
Strong analytical, synthesis and documentation skills.
Experience supporting senior stakeholders through organisational change.