Senior Service Designer (Telco)

Senior Service Designer (Telco)

Up to £500 per day outside IR35

Newbury - Hybrid working

A global Telecommunications client is looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity.

Key Responsibilities

• Lead the design of end-to-end services across digital and operational touchpoints
• Translate complex technical and business requirements into intuitive, user-centred service experiences
• Collaborate closely with cross-functional teams including product, engineering, and network specialists
• Map customer journeys, identify pain points, and drive continuous service improvement
• Facilitate workshops and stakeholder sessions to align on service vision and outcomes
• Ensure service design aligns with business goals, technical constraints, and customer needs

Required Experience & Skills

• Proven experience working within a telecommunications (Telco) environment
• Strong background as a Senior Service Designer, with a portfolio demonstrating impactful service improvements
• Solid understanding of fixed connectivity services (eg, broadband, fibre, leased lines)
• Strong knowledge of mobile networks, including hands-on experience or understanding of APN (Access Point Name) configurations
• Experience working with complex systems and integrating multiple service layers
• Excellent stakeholder management and communication skills

Desirable

• Experience working in large-scale or enterprise environments
• Familiarity with network infrastructure and telecom architecture
• Experience in agile delivery environments

Up to £500 per day outside IR35

Newbury - Hybrid working