Senior ServiceNow Developer

Overview

Location: Milton Keynes & remote (hybrid working)

IR35 Status: Inside

Start: ASAP

A Senior ServiceNow Developer is required for our Government client to support various tiered systems within the ServiceNow application development space.

As the Senior ServiceNow Developer you will support a wider team of skilled technicians supporting various Government platforms and services. You will also support BAU together with project work as required.

Responsibilities

• Design, develop, configure, and implement solutions on the ServiceNow platform to support business processes and improve service delivery.
• Customize and optimize ServiceNow applications, build new features, and integrate the platform with internal and external systems.
• Work closely with business stakeholders, architects, and process owners to understand requirements and translate them into scalable, high-quality technical solutions.
• Design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules.
• Customize existing modules such as ITSM, ITOM, ITBM, HRSD, CSM, or others as required.
• Build custom applications using ServiceNow Studio, Flow Designer, and App Engine.
• Implement automation using flows, scripting, orchestration, and integration tools.
• Ensure scripting follows best practices for maintainability, efficiency, and security.
• Design and develop integrations using REST, SOAP, MID Server, Integration Hub, and APIs.
• Collaborate with other technical teams to support data synchronization and cross-platform processes.
• Troubleshoot integration issues and ensure reliable communication between systems.
• Conduct unit testing, UAT support, and production deployment activities.
• Maintain documentation including technical specs, configuration details, and release notes.
• Provide ongoing support, troubleshooting, and platform maintenance.

Essential Skills & Experience

• Strong ServiceNow scripting skills, excellent problem-solving abilities, and a collaborative mindset.
• Comfortable working across multiple ServiceNow modules, leveraging APIs, and delivering automation that enhances efficiency and user experience.
• Hands-on experience developing on the ServiceNow platform (2+ years preferred).
• Experience with workflow development, UI customization, Flow Designer, and App Engine.
• Understanding of ServiceNow data models, ACLs, roles, and platform security.
• Experience with REST/SOAP integrations and common authentication frameworks (OAuth, Basic Auth).
• Ability to translate business needs into scalable technical solutions.

Desirable

• ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others).
• Knowledge of ITIL processes and service management best practices.
• Experience with Agile/Scrum delivery.
• Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps).

How to apply

To apply for this role please email your CV to: