Senior System Administrator

Job DescriptionJob Description

Key Results Area : Take Ownership of the Customer's Technological Success

• Build long-term relationships with customers
• Ensure customers data and network security is maintained with industry best practices
• Design, estimate, quote, and implement solutions to solve customers' problems
• Interact with the accounting department on the customers' behalf and describe value for work performed
• Full project ownership and management resulting in a deployment that is on time, with high customer satisfaction and with minimal outside leadership.

Key Results Area : Being a Valuable Team Member

• Provide a good example of S. J. Rollins culture and values
• Be on time for work and scheduled meetings
• Take responsibility for the training and education of less experienced team members
• Participate in regular team meetings
• Take responsibility for your personal and career development

Entry Knowledge

• Meet or exceed responsibilities and expectations of System Administrator

Skill Level

• A fully trained and experienced Senior System Administrator will often have a recognized specialty in an IT discipline, an advanced knowledge of all major IT technologies, be able to handle all but the most difficult projects, be a primary escalation point for System Administrators, and have the ability to design solutions and standards and not just apply them.

Responsibilities (What You Do)

• Independently resolve all assigned tickets delivering comprehensive and root cause solving solutions.
• Serve as Technical lead for many of your customers
• Own larger projects from design to completion with high customer satisfaction and minimal supervision.
• Develop, update, and enforce best practices and technical standards.
• Train lower-level technicians in building their knowledge and experience
• Communicate problems and solutions clearly to clients and Account Managers
• Reliably manage the lifecycle of all customer's technology with Account Manager
• Able to engineer quotes for most projects and products/services
• Recognize business opportunities from clients and propose solutions alongside Account Manager
• Accept assignment of emergency phone as required

Expectations (How You Do It)

• Adhere to policies and procedures as outlined in the Employee Handbook
• Demonstrates above average reliability, dependability, and professionalism at all times.
• Meet or exceed the billable hours per day expectations established at each performance review
• Show a good attitude towards people and a willingness and passion to learn new skills
• Strongly embodies core values and promotes and abides by "The S. J. Rollins Way"
• Exercises independent judgement, critical thinking, and initiative to proactively manage customer networks and technical issues.
• Maintains a low rate of negative customer feedback or rework.
• Able to discover value-add work for customers and are not dependent upon Technical Support Tickets for work
• Demonstrates the ability to delegate appropriate work while maintaining quality solutions for customers
• Work is fully self-guided and employee does not require day to day direction
• Maintains effective and timely communication with clients, team members, Technical Leads, and Account Managers.
• Regularly innovates, proposes, and leads improvements in standards
• Develop strong relationships with clients that result in an increased reliance on you for IT needs
• Flexible to periodic after-hours, weekend, or out-of-state work as required.

Benefits:

• Health Care
• Dental
• Retirement Plan
• Profit Sharing