Senior UX Researcher

Senior UX Researcher
Contract: Inside IR35
Start: ASAP
Location: London - Onsite 1 day per week

We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice is central to how digital services evolve.

This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions.

• Plan and deliver qualitative and mixed-method UX research across digital products
• Identify key research questions and select the most effective research approach
• Work closely with product, design, CX, data, and stakeholders to inform decision-making
• Conduct interviews, usability testing, concept testing, and journey research
• Synthesise insights and translate findings into clear, practical recommendations
• Support product discovery, design iteration, and journey improvements
• Bring customer insight into prioritisation, design decisions, and product strategy
• Balance research depth with speed and practicality in fast-paced teams

• Strong experience in UX research within digital product environments
• Proven ability to run end-to-end qualitative research
• Excellent moderation, synthesis, and storytelling skills
• Ability to translate research into insight that shapes product and design decisions
• Experience working with cross-functional teams and senior stakeholders
• Good understanding of customer journeys, service friction, and digital self-serve behaviour
• Ability to select pragmatic research methods based on context and urgency
• Comfortable working independently and helping teams focus on high-value insight

• Experience in utilities, energy, or other complex service environments
• Research across journeys such as account management, billing, payments, onboarding, or support
• Experience working in fast-moving digital product teams
• Familiarity with accessibility, inclusive research, or vulnerable customer considerations

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.