Service Delivery Analyst

We're supporting a leading organisation in the search for a Service Delivery Analyst to join their IT Service Management team.

• 6-Month Contract, Inside IR35
• £400-£450 per day
• Hybrid - Glasgow, Perth or Reading

Key Responsibilities:

• Manage and coordinate service escalations.
• Track and drive actions arising from incidents, reviews, and service assessments.
• Build strong relationships with business and technical stakeholders.
• Produce service reporting, KPIs, and performance metrics.
• Support service continuity, governance, and continual service improvement initiatives.
• Assist with major incident management and service restoration activities.

• Previous experience in a Service Delivery Analyst, Service Management, or IT Operations role.
• Strong stakeholder management and communication skills.
• Experience producing service reports and management information.
• Ability to coordinate multiple workstreams and drive actions through to completion.
• ServiceNow experience is highly desirable.
• Power BI experience is highly desirable.

If your experience aligns with the above requirements, please submit your latest CV for review.