Service Delivery Manager

Service Delivery Manager 3 Months London Immediate Start

We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice.

The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration.

The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management.

Key responsibilities of the Service Delivery Manager:

• Take ownership of service delivery throughout the ITSM migration lifecycle.
• Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption.
• Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift).
• Manage stakeholders across IT, business units, and third-party vendors.
• Oversee incidents, risks, issues, and dependencies during the programme.
• Experience working with Third Party Service Desk Partners.

Skills and Experience of the Service Delivery Manager:

• Must have a proven track record as a Service Delivery Manager migrating ITSM tools.
• Hands on knowledge of ServiceNow or FreshService.
• Strong working knowledge of ITIL frameworks and best practices.
• Strong experience with Incident management, Change management, Knowledge management or Asset Management (CMDB) is desirable.

The Successful Service Delivery Manager will be required to work at least 3 days a week onsite in Chiswick

Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website.

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