Service Designer

Service Designer - SC Cleared
Location: Remote
Rate: £575 Inside IR35
Duration: 6 months+
Clearance: Active SC required

We're supporting a key government Programme, looking for an experienced Service Designer to join a large-scale transformation initiative. Offering the opportunity to work on complex, high-impact public services at scale.

The Role
You'll be joining a well-established multi-disciplinary team, working alongside other Service Designers, as well as Interaction Designers and Business Analysts. you'll be contributing to a collaborative, high-performing environment, helping to shape and improve end-to-end services within a complex and evolving programme.

What You'll Be Doing
* Leading and delivering service design activities across discovery and delivery phases
* Mapping and improving end-to-end services and user journeys
* Working closely with product, policy, and technical teams

Essential Experience
* Strong, recent UK Government (GDS-aligned) experience
* Proven experience as a Service Designer
* Experience working in complex, ambiguous environments
* Strong stakeholder engagement and facilitation skills
* Hands-on experience with:
o Service blueprints
o User journeys
o End-to-end service mapping

Highly Desirable
* Experience within complex policy areas

What We're Looking For
* A true Service Designer who can own and shape service design activity
* Comfortable working in ambiguous, large-scale programmes
* Strong stakeholder management and ability to influence direction
* Ability to adapt approach depending on context