Service Designer

Role Details

• Outside IR35
• £500/day
• Initial 2-month PoC
• Hybrid working (client-facing workshops required)
• End client: Public Sector

What they're looking for

The client needs a confident and energetic Service Designer who is comfortable operating at director level and leading face-to-face stakeholder sessions.
Strong communication skills are essential - this role requires someone who can challenge constructively, facilitate workshops, and bring clarity across both business and user needs.

Must-Have Experience

• Strong background in Service Design
• Experience building/improving customer experience frameworks
• User analysis and user-centred design
• Running face-to-face workshops and stakeholder sessions
• Excellent communication and stakeholder management skills
• Confident personality with strong energy and presence
• Experience working across both Government/Public Sector and Private Sector/Financial Services environments

Nice to Have

• Customer experience framework development
• Capability mapping
• Experience building service design capability/functions

If you're interested or know someone suitable, drop me a message to discuss further.