Service Designer - Active SC Required - 6 months - Remote

Job Title: Service Designer
Rate: £500 (Outside IR35)
Duration: 6 months
Location: Remote
Clearance: BPSS
Stages: 1 Stage

Key Responsibilities

• Design end-to-end services across multiple touchpoints (digital, phone, paper, in-person)
• Map and improve user journeys, identifying pain points and opportunities
• Facilitate service design workshops with stakeholders across policy, operations, and technology
• Use evidence and user research insights to inform design decisions
• Create and maintain:
  • Service blueprints
  • Journey maps
  • Ecosystem maps
• Collaborate closely with:
  • User Researchers
  • Interaction Designers
  • Content Designers
  • Delivery Managers
• Ensure alignment with GDS Service Standard and accessibility requirements
• Support service assessments (Alpha, beta, live)
• Contribute to continuous improvement and iteration of live services

Essential Skills & Experience

• Proven experience as a Service Designer in government or public sector
• Strong understanding of GDS principles and service standards
• Experience working in agile, multidisciplinary teams
• Ability to design for complex, policy-driven environments
• Skilled in mapping tools (eg Miro, Lucidchart, FigJam)
• Strong stakeholder management and facilitation skills
• Ability to translate complex systems into clear, actionable designs