Service Designer

Service Designer

Location: Remote

Rate: £575/day Inside IR35

Duration: Initial contract until October (extension likely)

Clearance: Active SC

Overview

We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio.

This is an opportunity to contribute to high-profile government programmes that support critical public services.

Key Responsibilities

* Design and improve end-to-end user journeys across complex digital services

* Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers. Facilitate workshops to understand user needs, pain points, and service improvements

* Produce service blueprints, journey maps, process maps, and design artefacts

* Apply user-centred design principles to shape service improvements

* Support discovery, Alpha, beta, and live delivery phases. Ensure services are designed to meet user needs while aligning with business and operational objectives

* Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement

What We're Looking For

* Strong experience as a Service Designer within complex digital transformation programmes

* Experience working within multidisciplinary Agile teams

* Ability to map and improve end-to-end services and user journeys

* Strong workshop facilitation and stakeholder engagement skills

* Experience producing service design artefacts including service blueprints and journey maps

* Excellent communication skills with the ability to simplify complex problems

* Comfortable working in large, fast-paced organisations with multiple stakeholders

Nice to Have

* Government or public sector experience (particularly GDS environments)

* Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes

* Familiarity with GDS Service Standard and user-centred design methodologies