Service Designer

Service Designer - SC Cleared
Location: Remote
Rate: 575 Inside IR35
Duration: 6 months+
Clearance: Active SC required
We're supporting a key government Programme, looking
for an experienced Service Designer to join a large-scale transformation initiative. Offering the
opportunity to work on complex, high-impact public services at scale.
The Role
You'll be joining a well-established multi-disciplinary team, working alongside other Service
Designers, as well as Interaction Designers and Business Analysts. you'll be contributing to a collaborative, high-performing environment,
helping to shape and improve end-to-end services within a complex and evolving programme.
What You'll Be Doing
Leading and delivering service design activities across discovery and delivery phases
Mapping and improving end-to-end services and user journeys
Working closely with product, policy, and technical teams
Essential Experience
Strong, recent UK Government (GDS-aligned) experience
Proven experience as a Service Designer
Experience working in complex, ambiguous environments
Strong stakeholder engagement and facilitation skills
Hands-on experience with:
o Service blueprints
o User journeys
o End-to-end service mapping
Highly Desirable
Experience within complex policy areas
What We're Looking For
A true Service Designer who can own and shape service design activity
Comfortable working in ambiguous, large-scale programmes
Strong stakeholder management and ability to influence direction
Ability to adapt approach depending on context