Service Designer - GDS

Service Designer (GDS Experience Required)

• Rate: £440 per day (Inside IR35)
• Duration: 3 months initial, with potential for extension
• Location: Newcastle (on-site once every 2 weeks)
• Security: Must be BPSS eligible

About the Role:
We are seeking an experienced Service Designer with a strong background in delivering digital services according to Government Digital Service (GDS) standards. The successful candidate will play a key role in shaping and improving user-focused services, working closely with stakeholders across multiple teams to ensure services are efficient, accessible, and meet GDS guidelines. This role requires a combination of strategic thinking, user-centered design expertise, and practical delivery skills.

Key Responsibilities:

• Lead the design and iteration of digital and service experiences that meet user needs
• Apply GDS service standards to ensure high-quality, compliant delivery
• Facilitate workshops and co-design sessions with multidisciplinary teams
• Collaborate with business analysts, developers, and product owners to translate service requirements into practical solutions
• Produce clear, compelling documentation and visualizations to communicate design decisions to stakeholders

Essential Requirements:

• Proven experience as a Service Designer, ideally in government or highly regulated sectors
• Strong understanding of GDS principles and experience applying them in real projects
• Excellent facilitation, communication, and stakeholder management skills
• BPSS eligibility is mandatory

Desirable Skills:

• Experience supporting digital transformation or modernization programs
• Working knowledge of agile delivery frameworks and cross-functional team collaboration

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.