Service Designer - Utilities - Inside IR35 - UK CNI

Service Designer - Utilities - Inside IR35 - UK CNI

Tecknuovo is a digital technology consultancy with a Deliberately Different approach. This means we focus on people, not technology. We move at pace and ensure Zero Dependency on us at the end of each project.

What you'll be working towards

We're seeking an experienced Service Designer to support a major transformation programme within a large UK water and wastewater provider responsible for essential services across the South of England. This is an important critical-infrastructure initiative with an initial 3-month contract and strong potential for long-term extension. We are aiming for an early May start and an expectation of 2-3 days a week across sites in Swindon and Reading with eventual flexibility.

You'll help shape, design, and improve end-to-end services across a complex utilities ecosystem. Working closely with technology, operations, and customer-facing teams, you will ensure services are user-centred, operationally robust, and aligned with long-term business and regulatory needs.

About You:

• Proven experience designing or improving services within utilities, energy, water, or similarly regulated environments.
• Strong understanding of how digital, operational, and customer journeys interact within large service organisations.
• Experience working with multidisciplinary teams including engineering, operational technology (OT), and digital colleagues.
• Ability to translate complex systems, processes, and user needs into clear service blueprints, journey maps, and design artefacts.
• Familiarity with service frameworks, discovery methodologies, and human-centred design principles.
• Comfortable working in fast-paced environments undergoing modernisation or digital transformation.

Service Designer - Utilities - Inside IR35 - UK CNI

Your Journey

Passing the TeckBar

The Teckbar is a benchmark we set for our associates to make sure we consistently deploy best-in-class teams to work with our clients.

1. Talent Screen: Our Talent Team will be in touch to talk Tecknuovo, the role & values
2. Tech Screen: We'll focus on real-life experience and deep dive into your technical background
3. Offer: Job Done! Swag box incoming and your interactive onboarding journey starts now

During the process, we promise you'll have:

• An understanding of Tecknuovo's mission and values
• Feel that this is where you want to work or not
• Clear on next steps and timescales for feedback
• Left a positive impression with all interviewers

Our Values

Connection, Pace, Curiosity, Courage, Openness.

Our culture is innovative, fast-paced, inclusive, and fun. We work with a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, they're an integral part of who are.

Why Tecknuovo?

You'll be joining a strong community of associates to build values-aligned teams of digital practitioners for our customers' projects. Highly skilled and experts across technologies, you'll be an integral part of who we are. We partner with the best people, so looking after them is important to us.

Here are some of the perks you'll enjoy as an associate:

• Tech-agnostic projects
• Working with major UK organisations like HMRC, Virgin Media, British Council and Thames Water
• Monthly Teck Talks focusing on the latest and greatest in tech
• Flexible working
• The chance to work from our fantastic Tecknuovo HQ whenever you want
• IR35 compliant - we pay for QDOS, QDOS follow-ups and your background check

Service Designer - Utilities - Inside IR35 - UK CNI