Service Desk Analyst

Job Description:

• Location: Gloucestershure
• Clearance: NPPV3 required

Support the frontline by powering the UK Police's transition to a modern digital workplace. We require Service Desk Analysts to play a vital role in delivering technical support within a "live" environment, working closely with Architecture and ICT services teams to ensure the seamless delivery of technical solutions and end-user support.

In this role your day-to-day will involve:

• Incident Management: Supporting a wide portfolio of applications, fulfilling service requests, and resolving or escalating incidents in accordance with ITIL® procedures.
• System Evolution: Assisting with the implementation of system changes, migrations, and upgrades through a formal change control process.
• Technical Testing: Performing testing across a broad range of Legacy and current devices.
• Stakeholder Collaboration: Working with third-party suppliers and internal stakeholders to achieve swift resolutions for complex issues.
• Project Support: Taking a technical lead in meetings, supporting new software implementations, and ensuring solutions are fit for purpose and meet business criteria.

• Proven experience in a Service Desk or technical support environment.
• Strong understanding of ITIL® frameworks and escalation procedures.
• Ability to adapt to the requirements of ICT to provide service resiliency.
• Excellent communication skills for briefing Authority staff and collaborating with third parties.

Equip the frontline. Apply today with your CV highlighting your Service Desk experience and vetting credentials.

£200.00/day

Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website.