Service Desk Engineer L2

Onsite Support Engineer (Level 2) Skills: Office 365 / Active Directory / Hardware Support / Deskside Assistance Rate: €265/day Location: Dublin 12 (Onsite) - 5 days per week Length: 12 months (potential for extension) We are seeking an experienced Level 2 Support Engineer to join a fast paced, customer facing environment onsite in Dublin 12. This is an excellent opportunity to join a leading Managed Service Provider delivering cutting-edge technology solutions across infrastructure, networking, and security projects. You'll be supporting the build-out of a brand-new, state-of-the-art hospital, providing hands-on, high-quality support to end users as the site comes online. This is a chance to be part of the technical backbone of a facility that will serve the community for decades, working closely with doctors and clinical staff to keep the hospital running smoothly from day one. What You'll Do Provide deskside support for a range of hardware including laptops, PCs, printers, handheld devices, and monitors Troubleshoot and resolve issues across Office 365, SharePoint, Teams, and other Microsoft services Manage Active Directory tasks such as user account administration and permissions Deliver exceptional customer service, maintaining clear and effective communication Work in a fast-paced environment, ensuring timely resolution of tickets and escalationsKey Experience Required Must be based in, or commutable to Dublin 12 Proven experience working as a Level 2 Support Engineer Strong background in face-to-face IT support within a high volume, fast-paced setting Solid knowledge of Office 365 and related Microsoft technologies Hands-on experience with Active Directory Excellent communication skills with a strong customer service mindsetDesirable Experience with Epic or other EHR (Electronic Health Records) systems Prior experience supporting healthcare or clinical environmentsThis is a fantastic opportunity for long-term contract work with a highly respected organisation. Please note: Sponsorship is not available; only candidates with full right to work in Ireland can be considered