Service Desk Personnel

Job ID: 65469

Position: Service Desk Personnel

Client: TN DOT

Location: 312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243

Duration: 12 Months(Possibility of extension)

On Site

• Must be able to lift at least 50 pounds.
• IT Call Center Experience preferred
  • Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required
• Printer Administration and Troubleshooting
  - Server Print Queue, and local Queues
• Active Directory Management
  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset passwords and unlock accounts.
• iOS Management, Support, and Deployment
  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data
• Video Conferencing
  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions
• Network troubleshooting
  • Internal vs external
  • VPN
  • LTE
  • Wifi
• Application Troubleshooting
  • Account permission
  • Compatibility settings
  • Browser vs installed
• Remote support
  • MSRA
  • RDP
  • TEAMs
  • Webex
• Hardware Deployment
• ServiceNow
  • Ticket management
  • Ticket assignment