Service Desk Support - Surge Team (Oracle Fusion)

Location: Birmingham - 5 days per week on site Contract: 3 months

Overview

Hays is partnering with a local council to recruit three Service Desk Support Analysts to join a dedicated Surge Team as part of a major finance transformation programme.

The Surge Team has been established to stabilise, enhance, and accelerate performance across cashflow-critical and customer-facing transactional processes during a period of significant organisational change.You will play a key role in ensuring the smooth operation of access control, call and request workflows, and role management within a fast-paced Oracle Fusion environment.

Key Responsibilities

• Provide 1st and 2nd line service desk support within an Oracle Fusion environment
• Support access control, calls and requests, and role-based activities
• Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy across Oracle Fusion processes
• Analyse recurring issues and process bottlenecks, providing clear and actionable recommendations to improve transactional service levels.
• Contribute to service stability during a high-volume transformation period

Essential Skills & Experience

• Proven Oracle Fusion experience (essential), particularly relating to:

Security and access controlRole managementCore transactional processes

• Strong background in a service desk environment, ideally within complex operational or finance settings

Experience supporting: Access control processesTicketing or call-management systemsRole-based process design

• Ability to operate effectively in a fast-moving transformation programme with multiple stakeholders
• Excellent communication, analytical, and problem-solving skills

If you're an organised, detail-focused finance professional looking for a short-term opportunity within a supportive local authority team, please send your updated CV.

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