Service Desk Technician

Desktop Support Specialist (End-User Technology)
12 month contract
Midtown/Atlanta, GA
5 days onsite / 8 - 5 PM

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical support for end-user systems, ensuring reliable performance across hardware, software, and telecommunications environments.

Key Responsibilities

• Diagnose and resolve complex end-user technical issues (onsite and remote) with a focus on timely, high-quality service
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and related hardware/software
• Manage and support tools and platforms including Intune, PDQ, ServiceNow, IGEL, vSphere, Omnissa Horizon, and Microsoft 365
• Monitor system performance, track assets, and maintain accurate documentation of incidents, repairs, and inventory
• Respond promptly to support tickets, calls, and emails while meeting service level expectations
• Support networking components and physical connectivity (e.g., Ethernet, workstation connections)
• Assist with onboarding (account setup, device provisioning, deployment)
• Provide support for telecommunications systems (phones, conferencing tools, mobile devices, PBX/voicemail)
• Maintain and support conference room technology and multifunction printers
• Partner with vendors and assist with product evaluation, procurement, and capacity planning
• Contribute to business continuity planning and testing

Qualifications

• Strong troubleshooting skills across hardware, software, and peripheral devices
• Experience with endpoint management, ITSM tools, and virtual desktop environments
• Solid understanding of desktop systems, networking basics, and enterprise tools
• Excellent problem-solving, organizational, and customer service skills
• Ability to prioritize tasks and work effectively in a fast-paced, team-oriented environment

Requirements

• Bachelor's degree or equivalent experience (4+ years in desktop/end-user support preferred)