Service Integration & TOM SME

Service Integration & TOM SME
Location: Remote (Occasional travel to client site)

Clearance: Active SC clearance and NPPV3

Inside IR35 Rate: £525.00 - £560.00

Our Client is hiring a Service Integration SME to support a major organisational transformation programme, helping design, embed and govern service integration capabilities that enable multiple business units and user communities to transition smoothly onto a unified Target Operating Model (TOM).

What you'll be doing:
. Help design, implement and evolve the TOM by defining service integration principles, standards, processes and governance
. Ensure alignment across business capabilities, processes, technology platforms and service delivery models
. Identify and resolve service gaps, overlaps and organisational dependencies
. Act as the Service Integration Subject Matter Expert across mobilisation, planning and delivery activities
. Support transition and migration work as organisations move to the new operating model, including advising on change impacts for service delivery and operational support
. Integrate Incident, Problem, Change, Release and Service Request processes effectively
. Establish service ownership/accountability and clear process interfaces; support SLAs/OLAs and KPIs
. Engage stakeholders to drive adoption, communication and uptake
. Partner with suppliers and broader ecosystems to define and govern supplier operating models, responsibilities and service interfaces (including multi-vendor/SIAM-type environments)
. Drive service readiness assessments, operational acceptance criteria and transition requirements
. Monitor and report on integration effectiveness; analyse complex service landscapes and recommend improvements to service quality, efficiency and user experience

What you'll bring:
. Experience in Service Integration, Service Management or Service Transition within large-scale transformation programmes
. Demonstrable capability delivering organisational transformation
. Track record working in complex, multi-supplier environments
. Ability to align disparate organisations, business units and user communities to shared processes and operating models
. Strong operational readiness and transition management experience
. Excellent stakeholder management and communication skills

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