ServiceNow Architect TSM

ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module.

You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations.

• Hybrid work in London
• OUTSIDE IR per day
• 6 months contract with extension (long-term project)

Key Responsibilities

• Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life-cycle management, order management, network inventory).
• Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
• Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
• Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
• Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.

Required Skills and Experience

• Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM.
• Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance).
• Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
• Experience: 10+ years of experience in software platforms, with a significant focus on architecture.