ServiceNow Helpdesk

ServiceNow HelpDesk/Jr Network Specialist w2 only $35/hr on w2 MAX MUST be able to handle and coordinate tickets (using ServiceNow system), run ServiceNow reports, and also assist as a Network Specialist on network failures/upgrades requests. The candidate should have good knowledge and experience to first fix some network failures (ports, routers, switches, firewalls etc) himself/herself and if unable to fix it, should be able to quickly escalate to next level of support such as level 2 or 3 to get the problem resolved and close tickets. Notes : Candidate should have solid understanding with DNS, DHCP and TCP/IP & be able to debug network and circuits.