ServiceNow Project Manager

Work Arrangement: Onsite

Location: Washington, DC

Duration: 12 month contract, with possible extension

W-2 or 1099

No C2C, visa transfers, or sponsorship

The DNA Group is seeking a ServiceNow Project Manager / Business Analyst for our client. In this role, you will lead end-to-end delivery of ServiceNow initiatives, managing project planning, requirements gathering, stakeholder coordination, and implementation. You will ensure solutions align with ITSM best practices while collaborating with cross-functional teams to deliver scalable, high-quality ServiceNow solutions.

Overview Requirements:

• Lead end-to-end ServiceNow project delivery from intake through deployment and stabilization
• Manage timelines, milestones, risks, and stakeholder communications
• Facilitate requirements gathering sessions (workshops, interviews, JAD sessions)
• Translate business needs into user stories, process flows, and technical specifications
• Apply ServiceNow platform expertise (ITSM modules, workflows, dashboards, reporting)
• Validate configurations and support development, integrations, and enhancements
• Collaborate with developers, architects, and business stakeholders
• Support Organizational Change Management (OCM), training, and user adoption
• Maintain project artifacts including requirements, design docs, and reports
• Develop dashboards, KPIs, and analytics using ServiceNow or BI tools
• Ensure compliance with OCTO standards, ITIL practices, and governance frameworks
• Identify process improvements and optimize IT service management workflows

Minimum Qualifications:

• Bachelor's degree in IT or related field, or equivalent experience
• Strong experience with ServiceNow platform configuration and ITSM modules
• Deep understanding of SDLC and Agile/Scrum methodologies
• Knowledge of ITIL processes (incident, problem, change, configuration management)
• Experience managing cross-functional teams and stakeholders
• Strong analytical, documentation, and communication skills
• Experience in test planning, execution, and validation
• ITIL certification (preferred)
• Experience with reporting tools such as Power BI (preferred)

Required Experience:

• Bachelor's Degree in IT or Related Field or Equivalent Experience: 15 years (Required)
• Business Analysis Experience: 11 years (Required)
• Software Development Life Cycle (SDLC): 11 years (Required)
• Requirements Gathering & Documentation: 11 years (Required)
• MS Office / PowerPoint Experience: 11 years (Required)
• IT Service Management (ITSM): 8 years (Required)
• ServiceNow Configuration & Development Support: 8 years (Required)

This Job Is Ideal for Someone Who Is:

• Team oriented - cooperative and collaborative
• People-oriented - enjoys interacting with people and working on group projects
• Adaptable/flexible - enjoys doing work that requires frequent shifts in direction
• Detail-oriented - would rather focus on the details of work than the bigger picture
• Achievement-oriented - enjoys taking on challenges, even if they might fail
• Autonomous/Independent - enjoys working with little direction
• Innovative - prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance - thrives in a high-pressure environment.

The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws.