ServiceNow S2P & Finance Case Management Specialist

ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist
6 months
Remote
InsideIR35 - Umbrella only

The ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist is responsible for the design, configuration, and ongoing optimisation of ServiceNow solutions supporting Source-to-Pay, Finance Case Management, and related workflows.
The role ensures efficient, compliant, and user-friendly finance and procurement processes, working closely with Finance, Procurement, IT, and ServiceNow platform teams to deliver scalable and value-driven outcomes.

Key Responsibilities

ServiceNow Configuration & Delivery

• Configure, support, and enhance ServiceNow Source-to-Pay (Procurement, Purchasing, Supplier Management) and Finance Case Management modules
• Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities and configuration best practices
• Configure workflows, case types, assignment rules, SLAs, approvals, and notifications
• Maintain data models, forms, UI policies, and business rules relevant to finance and procurement processes

Process Optimisation & Automation

• Review and improve end-to-end S2P and finance processes, focusing on efficiency, compliance, and user experience
• Implement automation to reduce manual effort across requisitions, purchase orders, invoices, supplier queries, and finance cases
• Support continuous improvement initiatives aligned to ITIL and finance operational best practice

Stakeholder Collaboration

• Act as a key liaison between Finance, Procurement, Accounts Payable/Receivable, and IT
• Facilitate workshops to capture requirements and validate solutions
• Provide clear documentation, user guidance, and training where required

Support & Governance

• Provide 2nd/3rd line support for S2P and Finance Case Management issues
• Ensure adherence to ServiceNow platform governance, security, and compliance standards
• Support testing, releases, and platform upgrades
• Monitor and report on KPIs such as case volumes, SLAs, cycle times, and user satisfaction

Essential Skills & Experience
ServiceNow Experience

• Proven hands-on experience with ServiceNow Source-to-Pay modules
• Strong experience with ServiceNow Finance Case Management
• Confident configuring workflows, Flow Designer, case management features, and catalog items
• Solid understanding of ServiceNow data structures, roles, and security model

Finance & Procurement Knowledge

• Strong understanding of end-to-end Source-to-Pay processes
  (Requisition ? PO ? Invoice ? Payment)
• Experience working with Finance teams (AP, AR, FP&A, Procurement)
• Understanding of financial controls, approvals, and audit requirements

Technical & Analytical Skills

• Ability to analyse process gaps and translate them into ServiceNow solutions
• Comfortable working with integrations (e.g. ERP systems such as SAP or Oracle - functional understanding preferred)
• Strong documentation and stakeholder communication skills

Qualifications & Certifications (Desirable)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow SPM / S2P / CSM-related certifications