Software Engineer

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We're on the lookout for a Full Stack Software Engineer to join our tech team and play a key role in crafting user-friendly voice experiences. In this role, you'll be responsible for the development of an innovative no-code platform, making dialogue systems accessible to non-tech team members. Collaborating with a diverse engineering team, you'll contribute to a cohesive and scalable codebase. Your focus includes implementing new features on our platform. If you're passionate about technology, enjoy tackling challenges, and are eager to contribute to our friendly, innovative environment, we'd love to welcome you aboard!

Your responsibilities will involve:

• Developing a no-code platform to empower non-technical staff to configure intricate dialogue systems and create new voice experiences for users.
• Contributing to the implementation of our multi-tenant infrastructure.
• Taking a major role in our software development, through writing code, tests, as well as contributing to design ideas, documents and performing code reviews.
• Collaborating with other full stack engineers to improve both your own and their code, promoting a unified development environment.

Minimum Qualifications:

• 4+ years professional experience in a software development role
• Understanding of algorithms, data structures, system design and complexity analysis
• Experience with React
• At least one other modern coding language such as Python, Go, or Java
• Familiarity with Git
• Working proficiency in verbal and written English

Preferred Qualifications:

• Experience with one or more cloud services: AWS, GCP, Azure
• Experience with TypeScript
• Experience with testing libraries such as Jest, Enzyme, Cypress
• Experience with Agile processes such as scrum, kanban, sprints etc.
• A love of learning and enjoyment of trying new things
• A background or interest in building low code platforms
• Finds enjoyment in technical challenges and wants to contribute directly to solutions

We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long term success of the business. The listed expectations reflect what we are hiring for, so we encourage you to review the job description carefully.

• Participation in the company's employee share options plan
• Tenure Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays
• Flexible working from home policy
• Work from outside of the UK for up to 6 months each year
• TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment free support for any work, health, or life challenge
• Annual learning and development allowance
• We're all about making WFH work for you - that's why we offer a one off WFH allowance when you join, offering perks like noise cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• Company funded fertility and family forming programmes
• Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
• Sabbatical Program: 5 week paid sabbatical available after 5 years of employment

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit We are all working toward the same goal. If we don't agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.