Solution Architect
Opus Recruitment Solutions Ltd
4 minutes ago
Contract
Not Specified
United Kingdom
Role: Solution Architect (CCaaS)
Type: Contract (Outside IR35)
Duration: 6 months
Location: Remote (Occasional travel to Kuwait as required)
Overview
We're looking for a Solution Architect to supporting a client on a major Cloud Contact Centre (CCaaS) Transformation Programme. Someone who has experience in delivering enterprise CCaaS solutions, ideally across platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Sprinklr, or Avaya. The role will lead solution design, integration architecture, platform evaluation, and technical governance through to go-live.
Key Responsibilities
A senior CCaaS Solution Architect with strong cloud contact centre, integration, and enterprise architecture expertise who can lead technical strategy, vendor selection, and delivery governance for a major customer experience transformation programme.
Type: Contract (Outside IR35)
Duration: 6 months
Location: Remote (Occasional travel to Kuwait as required)
Overview
We're looking for a Solution Architect to supporting a client on a major Cloud Contact Centre (CCaaS) Transformation Programme. Someone who has experience in delivering enterprise CCaaS solutions, ideally across platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Sprinklr, or Avaya. The role will lead solution design, integration architecture, platform evaluation, and technical governance through to go-live.
Key Responsibilities
- Define the target CCaaS architecture and technical blueprint.
- Support vendor selection and evaluate CCaaS platforms (eg, Genesys Cloud, Amazon Connect, NICE CXone).
- Design integrations with CRM, APIs, Middleware, and enterprise systems.
- Lead data migration, routing, omnichannel, AI, analytics, and workforce management architecture.
- Provide technical governance, risk management, testing support, and go-live assurance.
- Act as the senior technical advisor to client stakeholders and programme teams.
- Proven experience delivering enterprise CCaaS implementations end-to-end.
- Expertise in platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Sprinklr, or Avaya.
- Strong integration architecture skills (CRM, REST/SOAP APIs, Middleware, data migration).
- Experience producing solution designs, technical blueprints, and architecture governance artefacts.
- Excellent stakeholder management and consulting skills.
A senior CCaaS Solution Architect with strong cloud contact centre, integration, and enterprise architecture expertise who can lead technical strategy, vendor selection, and delivery governance for a major customer experience transformation programme.