Solutions Architect - ServiceNow/MS Teams Automation

Solutions Architect - ServiceNow/Microsoft Teams Automation

• Contract length: 6 months
• Location: Hybrid - London (on - site 1-2 times per month)
• Start ASAP (flexible for the right candidate)

Role Overview

We are seeking an experienced Solutions Architect to support a Microsoft and ServiceNow automation programme for IT service management. The focus of the role is designing and enhancing AI - driven IT ticket automation across ServiceNow and Microsoft Teams, leveraging Microsoft Copilot and Azure AI/agent capabilities.

Some foundational build has already been completed; this role will take ownership of solution design, optimisation, integration, and workflow orchestration, working closely with stakeholders, developers, and platform teams.

Key Responsibilities

• Lead solution architecture for ServiceNow-integrated IT ticket automation within Microsoft Teams
• Design and refine end - to - end workflows for incident, request, and service management
• Architect and enhance solutions using Microsoft Copilot, Azure AI/agent-based services, and automation tools
• Own integration design between ServiceNow, Microsoft 365, Teams, Azure, and identity/security services
• Review existing build, identify gaps, and define improvements aligned to best practice
• Produce clear architecture diagrams, design artifacts, and technical documentation
• Act as a design authority, ensuring solutions meet security, compliance, and governance standards
• Collaborate with engineering teams to guide implementation and ensure architectural integrity
• Engage with stakeholders to translate business requirements into scalable technical solutions

Required Skills & Experience

• Proven experience as a Solutions Architect on ServiceNow and Microsoft ecosystems
• Strong knowledge of ServiceNow ITSM and workflow configuration
• Hands - on experience architecting solutions with Microsoft Teams, M365, and Azure
• Experience with Microsoft Copilot, Azure OpenAI, or AI/agent-based automation (design or implementation)
• Strong background in system integration, APIs, and workflow orchestration
• Solid understanding of identity, security, and compliance within enterprise environments
• Ability to work in a partially built environment, improving and scaling existing solutions
• Comfortable operating in a client - facing, regulated, or professional services environment

Nice to Have

• ServiceNow or Microsoft certifications
• Experience in legal, financial services, or other highly regulated sectors
• Exposure to chat - based IT support or conversational AI solutions

Working Arrangement

• Hybrid working model with on - site presence in London
• Collaborative programme environment with global stakeholders