Staff Software Engineer - Edge

Job Description: Zendesk is looking for an experienced Staff Engineer to join our Edge Engineering team in Europe. Zendesk handles billions of user interactions every day, and the Edge team is on the critical path for every one of them. Our services route traffic across Zendesk's global cloud infrastructure and provide critical protections for back end product services. We own Zendesk's CDN, Cloud firewall, load balancing, proxying tier, and more. We care deeply about best practices, modern technologies, observability and systems resilience.

Responsibilities

• Build and manage our best in class proxy tier servicing billions of HTTP requests per day.
• Manage our global CDN platform that ships assets to clients' browsers efficiently.
• Work collaboratively with a niche team of experienced engineers.
• Ship code to production and improve the experience of millions of Zendesk users.
• Be a second set of eyes for your peers' code, changes and deployment plans.
• Use a best in class modern technology stack: AWS, Cloudflare, Kubernetes, Terraform, Go, etc.
• Use DevOps best practices: we build it, we run it.

Qualifications and Experience

• 5+ years work experience in a DevOps or production engineer role working on high traffic, customer facing distributed systems.
• 5+ years experience with edge related technologies: HTTP, TLS, load balancing, reverse proxying, CDN, DNS, etc.
• Hands on experience shipping highly scalable server side solutions in a continuous integration environment, requiring extensive cross team collaboration.
• Hands on experience working with Linux, Docker, and Kubernetes.
• Hands on experience with AWS or similar cloud computing platforms.
• Your proactive mindset, questioning approach, and willingness to plan complex deployments and long term design decisions.

Preferred Competencies

• Deep experience in modern SaaS companies.
• A passion for identifying problems and fixing them.
• Strong writing skills and a habit of documenting first in a remote, async work environment.
• Knowledge of caching solutions and experience with CDN solutions (Cloudflare, CloudFront, Fastly, etc.).
• Experience observing systems via metrics and traces using cloud based observability tools.
• Experience or willingness to learn to write code in Go.

Technical Stack

• AWS
• Cloudflare
• Envoy, OpenResty
• IaC: Terraform
• Kubernetes, Docker
• Golang
• Spinnaker, GitHub, Datadog

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre employment testing, or otherwise participate in the employee selection process, please send an e mail to with your specific accommodation request.