System Analyst (Application support)

Systems Analyst (ERP/Application Support)

Location: Norwich (Hybrid, 3 days minimum on site)
Salary: £30,000-35,000

REED Technology are supporting a well-established organisation in their search for a Systems Analyst to join their Finance Systems team.

This is a fantastic opportunity for someone with strong ERP application support experience to take ownership of a core business system, supporting users, resolving issues, and contributing to ongoing system development and improvement.

The role is centred around Dynamics 365 (Finance & Operations), but experience with other large-scale ERP systems will also be considered.

Key Responsibilities

• Provide 2nd/3rd line support for a core ERP system (Dynamics 365 F&O)
• Act as a key point of contact between end users, internal IT teams, and external support partners
• Investigate and resolve system issues, carrying out root cause analysis to prevent recurrence
• Manage and prioritise a queue of support tickets (approx. 10-15 per day)
• Carry out system configuration tasks (eg user setup, dimension changes)
• Support system upgrades, testing, and releases
• Work proactively with the business to identify training needs and recurring issues
• Assist in the development of reports and system documentation
• Deliver and support end-user training where required

Skills & Experience Required

• Proven experience in application or systems support (2nd line or above)
• Experience supporting a large ERP system (eg Dynamics 365, NetSuite, SAP, Oracle)
• Strong troubleshooting and analytical skills with a focus on root cause resolution
• Ability to manage and prioritise multiple support requests
• Experience working in a user-facing support environment
• Strong communication skills with both technical and non-technical stakeholders

Desirable Experience

• Experience with Microsoft Dynamics 365 Finance & Operations
• Exposure to Azure integration services or system integrations
• Understanding of database structures or data flows
• Experience supporting finance-related systems or working closely with finance teams

If you have the skills and experience to carry out the role highlighted above, and this is a role of interest, please apply using the link provided.